This program is designed to improve writing and speaking skills in a business setting. Topics
including office presentations, meetings, and interviews as well as detailed discussions on how to
formally communicate with colleagues and clients. The Business English Program will allow the
participants to enhance their communications skills and give them the confidence they need to
excel in the corporate world.
Course Content
Meetings
• Chairing, setting the agenda, controlling the conversation
• Participating, turn taking, listening and taking notes.
• Being diplomatic, agreeing and disagreeing
Business Correspondence
• Emails – register, style, standard phrasing
• Notes and memos
• Business specific language phrases
Telephoning
• Greetings, Checking & clarifying information
• Listening to different accents, intonation
Making Presentations
• Introducing a topic effectively
• Linking and sequencing ideas
• Concluding
• Responding to questions
Process Management
• Describing processes, cause and effect
• Criticizing, recommending
• Quality assurance, continuous improvement
Negotiating
• Key negotiating language, framing your argument
• Negotiating with suppliers
• Negotiating with customers
• Skim reading reports and news feeds
• How to report information and ideas
• Writing reports– style, register, conventions
Social English
• The first five minutes
• Speed networking – the elevator pitch
• Small talk, turn taking
• Business conventions
OFFICE - UK 
KUWAIT OFFICE 