CONFLICT MANAGEMENT
Introduction:
To effectively manage workplaces, it is essential to develop skills for resolving conflicts and disputes. Conflict management is not an option but a must-have for managers. It ensures harmonious work
environment, boosts productivity and prevents issues from escalating. These skills are critical in promoting collaboration, enhancing work culture, and earning trust and respect, which are prerequisites for organizational success
Course Content
Conflicts at Work
• The Good and the Bad of Conflict
• Difference between Conflicts, Disagreements and Confrontations
Conflict Management
• Types of Conflicts
• Personal Conflict Management Styles – Thomas Kilmann Assessment
• Importance of Collaboration
A.D.R. – Alternative Dispute Resolutions
• Assertive Communication
• Negotiation, Mediation and Arbitration
Life Positions in Managing Conflict
• Introduction to Life Positions
• Importance of Strokes
• Games people play
Building a Healthy Ecosystem
• Managing Emotions of Self and Others at Work
• Identifying triggers that cause stress
• Techniques to manage self and others better